Frequently Asked Questions
Check through our most frequently asked questions and answers.
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Is Brass Monkey Photography a local Asheville company?
Absolutely! We desire to offer fun, informative tours showcasing some of the most beautiful and interesting parts of Asheville and the WNC region.
What are your office hours? Can we reach you during the weekend?
We’re open 7 days a week (Holidays excluded), 8 am to 5 pm. Please note that if we do not answer the phone during that time, we are likely out on a tour having fun! But we want you to have fun too and will do our best to get back to you ASAP. The fastest way to get to us in that case is by text. We will get back to all calls within 1 business day
WHY BOOK WITH BRASS MONKEY PHOTOGRAPHY?
We are fully licensed and certified to operate hikes in the Blue Ridge Mountains. Pisgah National Forest and DuPont State Forest. We know this region incredibly well and pride ourselves in taking you to the best locations. We take a maximum of 5 people on a tour (6 if you book a private tour) enabling us to spend quality time with every person.
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WHAT IS YOUR CANCELLATION POLICY?
For reservations on any of our scheduled tours, it’s 48 hours (prior to tour commencement time) for a full refund. If you cancel within 48 hours a refund is not eligible. If you have booked a tailor-made tour, the cancellation policy is 7 days.
What is your late policy?
Our policy is that we leave on time! Our tours run to a tight schedule and people frequently have commitments (dinner, flights, theater etc.) booked and so any delay can result in that being impacted.
What happens if we have bad weather?
We won’t go out in the most extreme weather conditions for your safety and for ours and also to retain the integrity of the trails. Should we cancel, you can opt for either a full refund or you can move the reservation to another suitable (and available) date. However, we don’t let a few raindrops get in the way of the fun!
How do I book a tour?
By using our awesome online booking tool or you can call us.
How do I pay for a tour?
Our online booking tool utilises Stripe which allows you to enter your credit or debit card details, making sure all personal information is kept perfectly safe. Brass Monkey Photography also gives the option of PayPal for booking any tours.
What can I expect from your tours?
First and foremost – fun! You might get the impression from our website that we’re all about the happy times and we are. But we want to make sure that you get the most from your time on a Brass Monkey Photography tour too. Our aim is to show you places that are breathtakingly beautiful.
Safety & etiquette whilst on the tour
We will be visiting places of outstanding natural beauty and will always enforce a ‘Leave no trace and take only memories’ mindset. Please be respectful of our wonderful yet delicate eco-system and do the same. In addition, there is a chance that we might encounter animals, bugs, even snakes etc! So, always keep an eye out and look where you are walking. Part of the reason people come to Western North Carolina is for the beauty, the fauna & the wildlife, this is their home and we need to respect that.
There will be occasions when we will have magnificent vistas, whether from a waterfall, besides a waterfall or just on the roadside, but please do not veer close to the edge or even think about climbing on, beside or behind a waterfall. Each year we hear about tourists (& locals) sustaining serious injuries. It just is not worth it. It might seem so very tempting to get that fabulous picture but we’ll make sure to get you great ones that don’t involve risking your life or the lives of others. Thank you for respecting that!
What should I bring on the tour?
First of all, please wear comfortable clothing, especially footwear (and make sure that they are weather-appropriate). We could be walking on trails that are rocky, muddy etc. so open toed shoes are not permitted. Something with a good grip and covering your feet will make for a more comfortable day out. If you wish to bring along a change of shoes, feel free to do so. You can store them in the vehicle for later.
It’s best to dress in layers and then peel off as the day progresses. Don’t assume that just because it’s nice and sunny in Asheville that the weather will be the same on the tour. A slight elevation around here can result in a drastic drop in temperature. Also, please prepare for sunny weather by bringing along sunscreen, bug repellent, etc.
how do you give back?
Our chosen non-profit for 2020 is the Pisgah Conservancy. We will donate 2% of net profit. Visit this awesome organization here: www.pisgahconservancy.org/
Where do we meet up?
If you’re staying at one of the hotels in downtown Asheville, we will come and collect you. Hotel pick up along the Hendersonville Road may also be possible, dependent on the tour itinerary that day. If you’re staying outside of Asheville we will chat with you about a best place for us to meet up or where to get a taxi to etc. We can collect guests within a 2 mile radius of the Asheville Art Museum.
Can children come on the tour?
Children are more than welcome on our tours! However, as we are a boutique tour company (limited seating) we do not offer discounted rates for your babies. You will need to provide your own suitable car seat. Also, dependent on tour chosen there could be a fair amount of walking/hiking to be taken into consideration.
Can pets come on the tour?
As much as we love our furry-friends, our tour is for people only. Plus, with all of that driving, your pet will thank you for leaving it at home or in the comfort of the hotel room.
What level of fitness do I need?
That depends upon the tour. We would be happy to discuss any concerns with you directly. However, you do not need to be in training for Ironman or Ironwoman to attend any of our tours.
Will there be rest-stops on longer tours?
We encourage our guests to stay hydrated and to stretch your legs so we will stop at several points along the way. Some of our tours operate to more remote locations. If you have any questions please don’t hesitate to get in touch.
Should we eat before the tour?
We include snacks or meals in a few of our tours. Feel free to ask us questions about specific tours.
Will I be back in time to take my required medication?
Whilst we do our best to remain as punctual as possible, there could be a situation that is beyond our control and prevent us from getting back at the designated time. For that reason, we encourage you to bring along enough medication just in case the tour runs over.
Is your vehicle disabled-friendly?
Unfortunately, we do not offer a wheelchair ramp or access for immobile people. We hope to expand our business in the future and get a vehicle that does.
Please ensure that you buckle-up each and every time that you enter into the vehicle. You are responsible for that little action and for that of your kiddos. Thanks! Your safety is paramount.
How can I charge up my cell phone?
We have a super-duper new and lovely vehicle that has a USB port available for every seat. How cool is that?! Please remember to bring along your own charging cable. We might have some available but cannot guarantee that.
There are also a couple of 12v chargers located throughout the vehicle, again though, please bring along your own charging cable, just in case.
How will I spot your vehicle when you collect me?
We have our logo on both sides and back of the vehicle.
Are you correctly insured for transporting people?
Absolutely, Transportation insurance costs us thousands of dollars per year for the vehicle but it’s a non-negotiable for us.
How many passengers per tour?
We have a vehicle that can accommodate up to 6 guests. We choose to offer boutique tours so that we can spend quality time with you and that you get the attention that you deserve.
Will you provide water or food?
We will have filtered/spring water (and cups) for your usage. However, we encourage everyone to do their bit for the environment and so please feel free to bring along your own drinking bottle and use our water container to refill. On the longer duration tours, we will provide snacks for you. Just enough to keep the hunger pangs at bay but not enough to stop you enjoying the wonderful restaurants in Asheville on your return!
We’re interested in a mini photo shoot on a tour
Super! Just add it into your shopping cart when booking and we will accommodate you on the day.
what is your sustainability process?
We use only a low emissions 2020 Kia Telluride which is a gas vehicle (not diesel) and take only a small number of guests. We source our produce taken on tours from local farmers markets and avoid using plastic products, endeavoring to use only recyclable materials and limit wastage. We believe in supporting local companies too. Check out our recommendations pages for companies that we endorse.
Will we have great cell phone service?
Not necessarily, it can be patchy in the mountains. You might need to wait until your return to Asheville to post those great pics!